How can I pay for my order?
On our website, you can make a payment via PayPal or using any major credit card. Rest assured that our payment process is 100% secure.
Is my payment secure?
Yes, of course! Shopping online with Steamline Luggage is 100% secure. We use a payment service provider, Stripe, to handle our credit card transactions. Stripe is a leader in online security, and maintains several layers of technology to keep your information safe and secure at all times. We also offer PayPal as an alternative payment method, should you so wish. If you have any queries regarding the security of our payments process, please contact our team at: firstname.lastname@example.org and we will be happy to assist you.
What countries do you ship to? Outside of the US and EU we ship to Canada, Australia, the Middle East, China, Hong Kong and Singapore.
Will I have to pay customs charges?
Orders will ship from either our European or American warehouse and orders outside these jurisdictions are subject to local customs charges.
Shipping & Delivery
How do I track my order?
Once we have received payment from you, we will work to get your order dispatched from our warehouse and into the hands of our shipping partners. Once this stage has been completed, you will automatically receive an email from us containing your shipping details and tracking number. Once your order has left our warehouse you will be able to track its whereabouts by following the link in the email mentioned above, right up until such time as it is in your hands.
How long until I receive my order?
See our delivery page for information.
Do you ship to P.O. Boxes? Unfortunately, we are not able to guarantee delivery to P.O. Boxes.
How do I return my item?
For information on our returns process please see our returns page.
What if there is something wrong with my order?
In the unlikely event you are not completely satisfied with you order please email email@example.com and we will resolve it for you as quickly as possible.
Can I customize my luggage?
Unfortunately we don’t currently offer a customization or monogramming service.
However, it is something that we’re very interested in doing in the future. Please email your suggestions to firstname.lastname@example.org and we`ll keep you updated.
Can Steamline Luggage Stowaway cases be used as cabin baggage when travelling by air?
Good question! We all know how strict airlines have become on cabin baggage allowances in recent years.
Unfortunately, the answer is no. Measuring 23.6 x 15.7 x 8.3 inches (60 x 40 x 21 cm), our Stowaway cases are simply too large to be used as cabin baggage.
However, all cases in our Carryon category have been designed specifically to meet these strict regulations, and as such they make perfect inflight companions. Don’t forget that our smaller attaché luggage items can also be used as cabin baggage.
How do I set the combination lock on my new Steamline Luggage case?
The answer is easily! All it takes is four quick steps and you can change the combination lock to whatever you desire.
First, open the lock by sliding the square button away from the combination dials to release the latch. Note the combination code will be set at 000 when it arrives to you.
Then, while the lock is open, slide the square button towards the combination dials. Keep holding this button until you have completed the next step and have reset the lock.
Next, set your new combination by rolling each dial until it displays your desired code making sure the three digits are centered in the middle and that your new code is something that you will remember in the future.
Finally, release the button.
And that’s it, it’s that simple! You now have a customized combination code of your choosing!
I’ve lost my keys, how can I get a replacement set?
Firstly, we are so sorry to hear this. We can of course send you replacement keys. In order to do this, please send us an email to email@example.com with your original order number and a clear image of the lock. We will send you the appropriate key you need!
I’d like to order a case that is out of stock. How long will I be waiting?
We know that no one likes waiting too long for something that they would like to purchase. Unfortunately, the wait time will depend on the luggage that you have in mind. The best thing to do is to sign up for our newsletter and that way you’ll be the first to hear about restocked collections, new collections and promotions. You can also contact our team regarding availability on: firstname.lastname@example.org
What are the dimensions of SteamLine Luggage Hatboxes?
Our Hatboxes come in three sizes, Small, Large and Deluxe. The dimensions and weight of each are as follows: Small: 12" x 11" x 4" & 3.1lbs. Large: 15" x 14" x 6" & 3.5lbs. Deluxe: 18" x 16.5" x 7" & 4.2lbs.
What are the dimensions of SteamLine Luggage Vanity Cases?
In general our Vanity cases measure 11.8 x 7.9 x 4.7 inches (30 x 20 x 12 cm) and weigh 1.8kg
What are the dimensions of SteamLine Luggage Carry On Cases?
In general our Carry On cases measure 19.7 x 14.6 x 6.7 inches (50 x 37 x 17 cm) and weigh 4.5kg
What are the dimensions of SteamLine Luggage Check in/ Stowaway cases?
The sizes vary from collection to collection, but in general our Stowaway cases measure 23.6 x 15.7 x 8.3 inches (60 x 40 x 21 cm) and weigh 5.6kg.
What are the dimensions of SteamLine Luggage Check In Spinner cases?
The dimensions vary from collection to collection but in general our Spinner cases measure 26.7 x 16.2 x 9.8 inches (68 x 40 x 25 cm) and weigh 6.6kg.
What materials do you use?
We use a range of materials across all of our range. For an in-depth breakdown of our materials and collections, please check out our blog.
How can I best care for my new luggage?
As with any natural leather product, the appearance of your Steamline Luggage will change over time. The vegetable-tanned leather softens and often patinas depending on your own adventures around the world and how well it is stored during your sojourns at home. These changes are entirely expected and will not affect your luggage’s functionality. In fact, in our own experience, well-used luggage is usually accompanied by a very happy traveller!
Enclosed with all of our Carry-Ons and Stowaways you will find a protective rain cover for your luggage. Please use the protective cover when you need to check-in or think you might be on rougher terrain. Simply slip the cover over your case and whisk it off again when you want to attract the attention of passersby and fellow travel companions.
To clean your case, please wipe clean with a soft damp cloth, and gently dry the surface. Most dirt and scuff marks can be removed with a neutral eraser. Be careful when removing travel/ airline communication stickers as these can tear the surface of your case. We recommend using a hairdryer on strong adhesives such as airline stickers to gently loosen and remove stickers from your Steamline luggage to avoid glue stains or tears. Should you have an Editor style case, the linen body can be cleaned with gentle brush and mild soap. Allow your Editor case to dry in a well ventilated area away from direct sunlight. And remember to embrace the beauty marks of travel as you and your SteamLine case adventure together!
How do I maintain my leather SteamLine case?
Depending on how often you use your luggage, you may need to care for it more regularly. Overall, wiping down the surface of your case after use, using a soft damp cloth and a mild soap will remove any surface marks or debris. Dry with a soft cloth and allow to dry completely before storage, ideally in a well-ventilated area away from direct sunlight. If you wish, you can use leather-care products to maintain the appearance of your case, every 3-6 months. This of course is not necessary with our Vegan collections.
I haven't received my tracking information yet. When will I receive it?
Currently, shipping has slowed across the globe because of the Covid-19 Pandemic. As a result, your order may take a few days longer to reach you. Once your order has been shipped, you'll receive a tracking link, so that you can track your SteamLine Luggage order right to your doorstep!
Has Covid-19 affected shipping times?
Covid-19 has affected all aspects of our daily lives. While we are still open for business here at SteamLine Luggage, our shipping times have been affected. Presently we are experiencing slightly longer timeframes in all aspects of the shipping process. Currently our shipping times are 10 business days, but this can be longer or shorter depending on order volume.
What are you doing to ensure your teams safety?
We take the safety of everyone at SteamLine Luggage very seriously. As such we have introduced a number of health-and-safety measures not only in line with government guidelines, but exceeding them! These include remote working where possible, reduced staffing and social distancing in our warehouses, as well as increased hygiene practices.
Are you still shipping to countries where Covid-19 restrictions are tighter?
Yes, we are! We are shipping to countries worldwide, many of them with restrictions both on a national level, or regionally also.
Has Covid-19 affected the returns process?
We are grateful that overall, no, Covid-19 has not greatly affected our returns process. It has caused some delays, but other than a slightly longer time-frame for processing a return in our warehouses, nothing has changed. As always, if you wish to return your purchase, email our team at email@example.com and we will initiate the process for you. Your returned item must be in a perfect, unused condition and in it's original packaging.
I purchased my item on clearance. Can I return it?
We are sorry to say that there is a strict no-return policy on clearance items.
There are minor cosmetic blemishes on a piece I purchased on clearance. Why?
Clearance products are tested to the same standards and hold the same warranty as any other products, but may have minor cosmetic blemishes as they are end of line stock and therefore have been in storage for longer periods.
Lifetime Refurbishment Program
Luggage for Life is SteamLine's lifetime luggage refurbishment program. In partnership with Modern Leather Goods in New York City, we will work with you to make any cosmetic or mechanical repairs to your SteamLine case for the life of your luggage. Please contact us at firstname.lastname@example.org to begin reviewing your needs!